GamCare
24/7 National Gambling Helpline: 0808 8020 133. Free, confidential. Live chat at gamcare.org.uk
Responsible Gambling
Play responsibly. Enjoy the game.
Helplines, self-assessment, resources, and our commitments as a venue.
Effective date: 15 April 2026
Our commitment
Phrontrow is a rugby supporters' clubhouse. Our core business is hospitality — the table, the broadcast, the evening. We operate a commercial affiliate relationship with a licensed betting operator, but we do so in measured, ASA-compliant ways. On this page you will find our commitments, our signposts, and the help available if you or someone you know is affected by gambling.
What responsible gambling means
Responsible gambling means staying in control. It means setting your limits — time and money — before you start, and stopping when those limits are reached. It means being honest with yourself about whether wagering is enjoyable, and whether it is becoming a problem. Responsible gambling also means recognising that gambling is never a solution to financial, emotional, or relationship difficulties.
If gambling is no longer fun, take time to think.
Self-assessment: three questions
Please consider the following questions honestly. If you answer yes to any, we encourage you to seek support.
- Do you spend more time or money on gambling than you intended?
- Have you chased losses, or felt guilty after a gambling session?
- Has gambling affected your relationships, your work, your health, or your finances?
If you answered yes to any question:
Getting help
BeGambleAware
Information, advice and treatment options. Self-help tools at begambleaware.org
GAMSTOP
UK's national self-exclusion scheme. Free, takes minutes. gamstop.co.uk
Gamblers Anonymous UK
Peer-support fellowship, local meetings across the UK. gamblersanonymous.org.uk
"Take Time To Think"
Take Time To Think
Phrontrow endorses the Gambling Commission's safer-gambling campaign: Take Time To Think. Before placing any wager, pause and consider whether it is the right decision. You can read more at the Gambling Commission's consumer advice page.
Our venue commitments
- We never promote gambling above alcohol limits or in a way that appeals to under-18s
- We respect the whistle-to-whistle rule (no gambling advertising 5 minutes before or 5 minutes after live sport broadcast, before the 21:00 watershed)
- We only partner with UK Gambling Commission-licensed operators
- We verify age at the door and via our website age-gate
- We display helpline information on every page
- We audit our Betting Partner relationship annually for continued licence compliance
Licensed betting sites
We maintain a reference list of UKGC-licensed betting operators for supporters who choose to wager. We do not operate, endorse, or profit from any betting service. For the full list, see our Licensed Betting Sites page.
Age verification policy
- Age-gate on first visit (local-storage flag, 18+ confirmation)
- 18+ confirmation at booking
- Photo ID may be requested at the door
Concerns about your gambling or someone else's?
Please contact GamCare on 0808 8020 133 (24/7, free and confidential). If you prefer to contact us directly, you can email info@phrontrow.com, but please note we are not qualified counsellors — we will always signpost you to GamCare or BeGambleAware.